Pull out your phone during any lunch rush and you’ll see what modern hospitality looks like : guests checking order updates, scanning QR menus and messaging friends about the next meet-up.
In 2025, the most successful Food & Beverage (F&B) brands aren’t just cooking great food – they’re continuing the conversation long after the plate is cleared.
The simplest way to do that? Turn the world’s favourite chat app into your service counter.
For restaurants and cafés, these figures translate into three big opportunities :
Email inboxes are crowded, push notifications feel intrusive and printed receipts often end up in the trash.
Messaging apps, by contrast, live where customers already spend an average 33.5 minutes a day.
For the F&B industry, chat solves three persistent pain points :
Let’s suppose your Point of Sale is talking directly to WhatsApp. The WhatsApp Odoo POS Integration does just that. Once installed, your team can :
The connector supports Odoo.sh and on-premise deployments, comes with a 90-day support window and works in Community or Enterprise editions – so whether you run one smoothie bar or a multi-city chain, setup is the same five-step process we outline below.
1) Instant In-POS Messaging
No more copy-pasting order IDs into a separate phone. The cashier hits “Send,” and the guest sees a WhatsApp ping before they’ve left the counter.
2) Automated Digital Receipts
Switch on “Auto-Send Receipt,” and every completed ticket lands in the customer’s chat – ideal for expense tracking, warranty returns and eco-friendly branding.
3) Group Promos & Loyalty Nudges
Fill that mid-afternoon slump by blasting a happy-hour voucher to your “Regulars” group. Studies show chat-based promos can lift click-through rates to 68 % when personalised.
4) Reusable Message Templates
Create as many templates as you need – order ready, table booked, feedback request – then tweak on the fly. Consistency for you, clarity for the guest.
5) Rich Media Menus & Upsells
Attach mouth-watering photos or short videos of today’s special. Visuals shorten the decision cycle and can push average order value up by 14–25 %, according to WhatsApp commerce benchmarks.
1) Install the module from the Odoo Apps store.
2) Link your WhatsApp Business number via the POS “Configuration > WhatsApp” menu.
3) Create templates – receipts, promos, feedback, VIP birthday greetings.
4) Train staff (a 30-minute session usually suffices)
5) Start small – automate receipts first, then add promos after two weeks.
Most venues see measurable impact – fewer support calls, more repeat orders – within the first billing cycle.
Measure & iterate : track open rates, click-throughs and repeat purchase frequency in your Odoo dashboard.
Meta is lowering utility-conversation fees in many regions to encourage full post-purchase journeys on WhatsApp.
Expect tighter CRM integrations, AI-driven menu recommendations and even payment links embedded in chat.
Early adopters will already have the data and templates to stay ahead of that curve.
Great food brings customers in for the first time; great conversations bring them back.
WhatsApp POS Integration for Odoo turns every order into a real-time, two-way dialogue – no extra devices, no clunky workflows, just one neat “Send” button inside your POS.
If you’re ready to reduce paper waste, slash support calls and turn one-time visitors into loyal regulars, integrating WhatsApp is the smartest 15-minute upgrade you can make in 2025.
To run through a demo of our connector, connect with our team and they’ll show you for this integration proves to be a game-changing tool for your business.
Q1. Can I send both images and PDFs as receipts?
Yes – toggle your preferred format per template or let guests pick at checkout.
Q2. Is the module suitable for small cafés?
Absolutely. It runs on Odoo Community, scales per register, and you can start with a single WhatsApp line.
Q3. How do I create and manage templates?
Head to POS > Configuration > WhatsApp Templates. Add placeholders like {customer_name} or {order_total}, then save.
Q4. What happens if no customer number is selected?
The system pops a “No customer selected” alert—no messages leave the store without a valid recipient.
Q5. Is my data secure?
WhatsApp uses end-to-end encryption, and all messages originate from your verified business account. Odoo’s access rights govern who can trigger messages.
Q6. Where can I see a live demo?
Email [ support@pragtech.co.in ] or request a free walk-through video directly from the app listing page.
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