Pragmatic – Leading provider of open source business applications OpenERP, Ruby on Rails, Node.js, Talend, jaspersoft  – Pragmatic
Beyonce Adams

Are there any creative ways to utilize chatter features to improve communication within custom applications?

For Odoo users, the built-in Chatter functionality serves as a powerful communication hub, streamlining information exchange within applications. 

But did you know that Odoo Chatter holds untapped potential for even more creative communication strategies, especially for custom applications?

This blog delves into unconventional ways to leverage Odoo Chatter features and foster collaboration within your bespoke Odoo solutions. 

We’ll explore innovative approaches to information sharing, task management and problem-solving, all powered by the magic of Odoo Chatter.

At Pragmatic Techsoft, we’re passionate about helping businesses unlock the full potential of Odoo. Our team of Odoo specialists boasts extensive experience in implementation, customization and ongoing support. We understand the intricacies of Odoo’s architecture, both front-end and back-end, allowing us to tailor solutions that perfectly align with your unique needs.

Whether you’re considering a brand new Odoo implementation or seeking to optimize your existing system, Pragmatic Techsoft is your trusted partner

Now, let’s dive into the world of creative Odoo Chatter features!


Odoo Chatter offers a plethora of functionalities beyond basic messaging. Here are some innovative ways to utilize its features and boost teamwork within custom applications –

1) Structured Communication with Tags and Channels  

Odoo 17 introduced the concept of tags and channels within Chatter. Leverage tags to categorize messages based on specific topics or project phases. 

This fosters a well-organized communication flow within your custom application. Additionally, create dedicated channels for different teams or project phases, ensuring information reaches the right audience.

2) Actionable Messages with Follow-Ups

Odoo Chatter allows you to assign tasks directly within messages. This functionality becomes even more powerful in custom applications. 

Imagine a scenario where a quality control inspector flags an issue in a manufacturing application. 

They can use Chatter to create a follow-up task for the production team, complete with deadlines and attachments of relevant photos or documents. This streamlines the resolution process and keeps everyone on the same page.

3) Kanban-style Project Management with Chatter

For custom applications that involve project management, utilize Chatter as a virtual Kanban board. Create stages within a conversation thread, representing different project stages (e.g., “To Do,” “In Progress,” “Completed”). 

Team members can then drag and drop messages between stages, visually depicting project progress within the Chatter interface.

4) Boosting Knowledge Sharing with Internal Notes

Many custom applications involve complex processes or workflows.  Odoo Chatter’s internal notes feature allows users to document these processes within the application itself. Team members can access these notes for quick reference, eliminating the need for external documentation or lengthy email threads.

5) Leveraging Emojis and Polls for a More Engaging Experience  

Let’s face it, communication doesn’t always have to be strictly formal. Odoo Chatter’s built-in emoji support can add a touch of informality and encourage user engagement. Additionally, utilize the polling feature within Chatter to gather quick feedback from team members on specific decisions or project directions.

6) Integration with External Communication Tools

Odoo offers APIs that allow integration with external communication tools like Slack or Microsoft Teams. This enables seamless information flow between your custom application and other communication channels your team might be using.


1) Chatter Bots for Automation 

Odoo offers the capability to develop custom chatbots that interact with users within Chatter. Imagine a scenario where a bot greets new users in a custom application, guides them through onboarding processes, or answers frequently asked questions. This can significantly reduce the workload on human team members.

2) Real-time Notifications and Integrations 

Integrate Chatter with real-time notification tools like Pushover or Twilio. This allows users to receive instant notifications on their mobile devices for critical messages or task updates within the custom application, ensuring they stay on top of important information.

3) Gamification with Points and Badges

While seemingly unconventional, consider gamifying communication within Chatter. Award points or badges for active participation, timely task completion or helpful contributions. This can add a fun element and encourage user engagement within the platform.

Implementation Tips and Considerations

While exploring these creative approaches, keep these pointers in mind –

  1. Clearly Define User Roles and Permissions : Assigning appropriate user roles and permissions within Chatter ensures organized communication and prevents information overload.
  2. Establish Communication Guidelines : Develop clear guidelines for using tags, channels, and internal notes for optimal information flow and clarity.
  3. Utilize Available Features : Odoo 17 offers functionalities like threaded discussions, message pinning and starred messages. Encourage users to leverage these features for better organization and information retrieval.

By embracing these creative communication strategies, you can transform Odoo Chatter into a powerful collaboration hub within your custom applications. 

Remember, clear communication is vital for efficient teamwork. By empowering your team with the right tools and fostering a culture of open communication, you can unlock the true potential of your Odoo solutions.

Stay tuned for more insights! 

At Pragmatic Techsoft, we’re committed to helping you get the most out of your Odoo investment. Subscribe to our blog for ongoing tips, tricks and expert advice on utilizing the latest Odoo 17 features to optimize your business processes.

Contact our team of Odoo experts today and let’s discuss how we can help you streamline communication and boost your team’s productivity.


Leave a Reply

Subscribe to Blog via Email.

Enter your email address to subscribe to this blog and receive notifications of new posts by email.

Recent Comments

Related Posts