These days tourism and hospitality industry is one of the most powerful. Being the catalyst of the local economy of many countries, the sector with a high rate of the capital, a payback and profitability of the investment, tourism forms gross domestic product (GDP), activates balance of foreign trade, creates extra openings and thus provides population with employment.
As tourism and hospitality industry grows rapidly, it is no wonder that competition in this sector is extremely high. Customer service of the highest level, accurate information about the customers and all the provided services is a must for those organizations who want to be successful.
Enterprise Resource Planning (ERP) system meets all the demands of a modern travel company.
It enables travel organizations to give exceptional customer service, maintaining cooperation between the departments, securing the accomplishment of the daily work and providing structured information in real time. ERP system allows to cut operational costs down and increase the company’s efficiency.
ERP system is a valuable tool of administrative information and control. It can be used to manage every level of tourism and hospitality industry: human resource, management of finance, service, maintenance, stocking, projects, investment, risk, decision-making, payoff analyzing, region planning, region business, intelligent traffic etc.
In today’s environment of active competition it’s crucial for a travel company to use every advantage and tool so as to be on top. ERP software system could be one of those advantages. Being tailor-made to the needs of the tourism sector, it allows to save labor hours of the company as well as its money. With ERP system one can be at an advantage thanks to the following benefits:
Integrated information: ERP system reduces the need for buying and maintaining multiple software systems. It enables all the departments in the industry to perform various functions simultaneously
Increased efficiency in processes: ERP system eradicates labor-intensive manual processes, makes data collecting more efficient and accurate
Effective management: ERP makes control of contracts with hotels to discuss optimal conditions, of vouchers for reservations and invoices
A modular software system: The organization is able to develop only those modules that apply to its requirements
Access to data: Quick and easy access to information is provided, the interaction with the client in real time
Increased security of data: ERP system is more secure as all the transactions that take place via ERP system can be tracked
User friendliness of the system: ERP system is easier to use for the staff, it provides an easier access to the data and facilitates the preparation of specific reports.
A Few Benefits of Odoo ERP include –
Travel Agency software open source from Odoo gives your tours and travels business the simplicity and power to steer it ahead.
Tour Creation and Configuration
Tour Wise Leads data capture
Provision to link Agent Name for each of the leads
Agent Wise/ Direct Lead Generation report for a given period of time
Integration of CRM & Tour Booking process
Insightful analysis of Leads throughout the sales process
Setting up and administration of multiple solutions and services – flights, hotels, dynamic packages, and more
Configuration of individual tour
Provision to list day-wise Tour Plan for better management
Capturing crucial details like Destinations Covered, Hotels for Stay, Destination wise site seeing listing
Provision to define various services offered in an organized Tour for successful outcomes
Book individual Tour Package
Auto Generation of complete Hotel Booking Task Records based on the Tour Booking records
Easy monitoring and complete control on the completion of Hotel Booking record
Maintaining passenger details for Hotel Room Booking
Provision to define Hotel Type, Room Type offered in a tour package
Automated invoicing for both Suppliers & Customers based on the Hotel & Room Type selected
Granular control over both types of transportation (Inbound, Outbound)
Integrating Transport Class from the Travel Modes
Quick, easy and comprehensive booking details for each of the passenger in a booking reference
Auto generation of Transport booking records from Tour Booking ID Reference
Automated invoicing for both Suppliers & Customers
Provision to maintain records against Tour Booking ID & Individual record for Hotel Booking Facility only
Integration of third party Passport Services with Tours & Travel Management for timely update on passport enquiry
Provision to define pricing policies for various types of Passports
Linking of scanned documents provided by the customers for Passport Processing
Records can be filtered based on the various stages of each Passport Processing task (i.e. draft, confirmed, verified, submitted to Passport Office, Passport issued etc.)
Custom Tour Itinerary Management
Linking of third party Visa Services with Tours & Travel Management
Provision to define pricing policies for various types of Visas (Business Visa, Tourist Visa etc.)
End to end visa processing integrated within the system, including scanning of the documents
Auto Creation separate Visa Task for each passenger based on the no. of countries involved in tour that the customer has booked
Auto generation and database of Expense Note/ Receipt note for the Expense/ Receipt of money for Visa & Passport processing
Drive a rich customer experience with the aid of Odoo designed specifically for the travel sector. Our tours and travel technology solution is crafted to derive immense value in every stage of the routine operations in this particular segment.
The end to end solution also integrates hotel booking, transport and other associated services involved in your customer’s journey from source to destination. The system is totally safe for online transactions and improves the overall user experience for your customers.
It helps in eliminating the costly overheads, remove staff dependency, brings down the time taken to carry out routine tasks, avoid human errors and save man-hours with the automation of the tools and grow your business tremendously.
Get in touch with us at email@example.com or call us on +1 713 701 5957 and one of our Odoo ERP experts will get in touch with you.