Pragmatic – Leading provider of open source business applications OpenERP, Ruby on Rails, Node.js, Talend, jaspersoft  – Pragmatic
Beyonce Adams

Are Frustrated Customers Costing You Business? Odoo Helpdesk & Live Chat to the Rescue!

Customer experience (CX) reigns supreme in today’s business landscape. 

A single negative interaction can not only tarnish your brand reputation but also send frustrated customers running to your competitors. 

The key to retaining customers and fostering loyalty lies in providing exceptional customer service.  This means resolving their issues promptly, efficiently and with a touch of human empathy. But managing customer support can be a complex task, especially for businesses juggling multiple communication channels and a growing customer base.

This is where Odoo, the world’s leading open-source ERP solution, steps in. Odoo 17 boasts a powerful suite of customer service solutions, including a robust Helpdesk and integrated Live Chat functionality, that can empower your business to streamline customer support, improve CX and ultimately boost your bottom line.


Odoo Helpdesk provides a centralized platform for managing all your customer support interactions.  Here’s how it simplifies your operations :

1) Ticketing System :  Organize and prioritize customer requests through a user-friendly ticketing system. Assign tickets to specific agents based on expertise, ensuring issues are resolved by the right person.

2) Automated Workflows :  Automate repetitive tasks like sending email notifications, assigning priority levels and escalating unresolved tickets. This frees up your agents’ time to focus on complex issues and provide personalized support.

3) Knowledge Base Integration :  Empower your customers with a self-service knowledge base containing helpful articles, FAQs and troubleshooting guides. This deflects simple inquiries from your support team, allowing them to focus on resolving more complex issues.

4) Reporting & Analytics :  Gain valuable insights into customer support performance through comprehensive reports. Track metrics like resolution time, agent performance, and customer satisfaction to identify areas for improvement.


Complement your Helpdesk with Odoo’s Live Chat functionality to provide real-time support to your customers.  Here’s how it enhances CX.

  1. Proactive Engagement : Proactively chat with website visitors to answer questions, address concerns and guide them towards making a purchase.
  2. Faster Resolution : Offer immediate assistance to customers facing issues, reducing frustration and improving resolution times.
  3. Increased Customer Satisfaction :  Live chat allows for a more personal touch, fostering positive interactions and building stronger customer relationships.
  4. Reduced Support Ticket Volume : By resolving issues in real-time, live chat can significantly reduce the number of inbound support tickets, improving overall efficiency.


Odoo’s modular design allows for seamless integration between the Helpdesk and Live Chat modules with other Odoo applications like CRM, Sales and Invoicing. This provides your support agents with a holistic view of each customer, enabling them to deliver more personalized and efficient service.

Furthermore, Odoo’s open-source nature allows for extensive customization. You can tailor the Helpdesk and Live Chat functionalities to perfectly align with your unique business needs and workflows.

At Pragmatic Techsoft, we are a team of Odoo experts with extensive experience in implementing, customizing and supporting Odoo solutions for businesses of all sizes. We understand the critical role that exceptional customer service plays in driving business success.

Our team can help you leverage the power of Odoo’s Helpdesk and Live Chat features to :

  1. Design and implement a robust customer support system tailored to your specific needs.
  2. Automate workflows to streamline support processes and improve efficiency.
  3. Develop a comprehensive knowledge base to empower your customers and reduce support ticket volume.
  4. Provide ongoing support and training to ensure your team maximizes the value of Odoo’s customer service solutions.

By embracing Odoo’s Helpdesk and Live Chat functionalities, you can transform your customer support operations, improve CX and build stronger customer relationships.

Stay tuned to our website and blog for further insights on how Odoo 17 can empower your business.

If you’re ready to take control of your customer experience and turn frustrated customers into loyal brand advocates, connect with our team at Pragmatic Techsoft today to discuss your Odoo customer service needs.


Leave a Reply

Subscribe to Blog via Email.

Enter your email address to subscribe to this blog and receive notifications of new posts by email.

Recent Comments

Related Posts