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How Does Odoo 17’s Knowledge Module Tackle Information Overload in Businesses?

In the digital age, businesses are often caught in the whirlwind of information overload, where the abundance of documents, emails and notes creates a labyrinth of data that is hard to navigate. 

This scenario not only drains productivity but also stifles decision-making processes. 

Odoo 17‘s Knowledge Module is designed to streamline business operations and enhance internal collaboration through effective information management.


Odoo 17 introduces a Knowledge Module that acts as a centralized hub for all business-related information. This module is akin to a digital library, where documents, FAQs, procedures and best practices are not just stored but brought to life through dynamic collaboration and knowledge sharing.

Let’s look at it’s key Features : 

1) Centralized Information Management : Organize your knowledge base with structured articles, incorporating rich text, images and links to other Odoo records.

2) Version Control : Track changes and revert to previous versions, ensuring data integrity and reducing errors.

3) Seamless Integration : Access knowledge articles directly from other Odoo apps, streamlining workflows and enhancing productivity.

4) Advanced Search and Filtering : Quickly locate the information you need with intuitive search tools, making information overload a thing of the past.

5) Collaborative Environment : Encourage teamwork with features that allow commenting, editing suggestions, and collective knowledge base building.


The Odoo 17 Knowledge Module goes beyond mere structure; it humanizes the approach to information management. 

By breaking down information silos and promoting a culture of knowledge sharing, businesses can empower their employees, leading to :

  1. Faster Onboarding : New hires gain quick access to essential information, speeding up the integration process.
  2. Superior Customer Service : Equip your support team with immediate access to product knowledge, enhancing customer satisfaction.
  3. Informed Decision-Making : Facilitate data-driven decisions by ensuring all team members have access to critical information.
  4. Elevated Employee Morale : Knowledgeable and empowered employees are more engaged, productive and satisfied.


1. The Rise of Remote Work and Knowledge Gaps

With the increasing adoption of remote and hybrid work models in 2024, centralized knowledge management has become even more crucial. Employees need easy access to information regardless of their location, and the Knowledge module bridges this gap effectively.

A 2023 study by Owl Labs found that 62% of employees feel they lack the information they need to do their jobs effectively. The Knowledge module addresses this challenge by providing a single source of truth for all company information.

2. AI-Powered Search and Knowledge Management

Odoo 17 leverages AI to personalize search results and recommend relevant articles to users, saving them time and effort. This is particularly helpful in large organizations with vast knowledge bases.

Gartner predicts that by 2024, 40% of enterprises will be using AI-powered knowledge management solutions. The Knowledge module positions Odoo at the forefront of this trend.

3. Integration with Popular Collaboration Tools

The Knowledge module seamlessly integrates with popular collaboration tools like Slack and Microsoft Teams, allowing users to access and share knowledge within their preferred workflows.

This integrated approach fosters knowledge sharing and collaboration, breaking down information silos and promoting a culture of continuous learning.

4. Focus on User Experience and Engagement

The Knowledge module features a user-friendly interface that is easy to navigate and search. This encourages users to actively engage with the knowledge base, keeping it up-to-date and relevant.

In 2024, user experience is paramount for any enterprise software. The Knowledge module’s intuitive design makes it an attractive solution for businesses looking to improve knowledge accessibility and usage.

5. Compliance and Data Security

With stricter data privacy regulations like GDPR and CCPA coming into effect, businesses need to ensure their knowledge management systems are secure and compliant.

The Knowledge module offers robust security features and granular access control, allowing businesses to manage sensitive information responsibly.

At Pragmatic Techsoft, we specialize in unlocking the full potential of Odoo 17 for businesses grappling with information overload. Our expertise in implementing, customizing and optimizing the Knowledge Module ensures that your organization can efficiently manage and utilize information.

While the Knowledge Module provides a centralized hub for information, Odoo Copilot acts as your intelligent knowledge sherpa, guiding users to the exact information they need, in the moment they need it. 

Imagine your employees empowered with relevant knowledge recommendations popping up right within Odoo, saving them valuable time and boosting their productivity. 

Odoo Copilot transforms the Knowledge Module from a static library to an active learning companion, propelling your organization towards information-driven success.

Schedule a free demo today to know more!

Contact Pragmatic Techsoft today
to see how Odoo Copilot can unlock the full potential of your knowledge management. Stay tuned to our blogs for more on Odoo!

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