A return merchandise authorization (RMA), return authorization (RA) or return goods authorization (RGA) is a part of the process of returning a product in order to receive a refund, replacement, or repair during the product’s warranty period. The purchaser of the product (customer) must contact the manufacturer (or distributor or retailer) to obtain authorization to return the product. The resulting RMA or RGA number must be displayed on or included in the returned product’s packaging; no returns are accepted without this number. RMA Expedition/ Return to vendor (RTV):
refers to the process where goods are returned to the original vendor as opposed to the seller. Pragmatic RMA module in Detail
RMA Screen
Process
1.RMA Reception
2.RMA Expedition
3.RMA Receive
4.RMA Remove
SO→ DO → SI Mandatory
Two options to create an RMA
1.Against Invoice
2.Against Product (which was on any of the invoice – issued till date to the customer.)
RMA Reception
Select the invoice and then add the item from the Invoice that needs to be returned
Once the Component is selected then the actual delivered Qty is populated and the user can select how much is to be considered for RMA
RMA Requirement by Customer – select from
1. Replacement
2. Credit note
3. Refund
Confirm the RMA
Once the RMA is confirmed – Receive the Item
Once the Return item is validated to have been received – the stock journals are updated accordingly.
Stock inward entry
Stock Journals
Make RMA Decision
Click on the line item for selecting the line level decision for RMA
The decision options available are 1.Replacement
2.Credit Note
3.Refund
1.Is usable
2.Defective Product Is Usable – gets listed in available stock.
If the product is Defective
The options are
The options are
1. Dispose e
2. Supplier
Dispose – The product is moved to scrap location and the journal entry is passed accordingly to reflect loss.
If Supplier is selected – moves to RMA Expedition/ Return to Vendor
RMA Action – Decision Screen
RMA Expedition
Select the Expedition that was created
Click on Process
Automatically an Out transaction is created and the stock journal is also hit.
Warehouse Transfers automatically created
RMA Receive
RMA Remove
Check Availability/ Force Availablity
If available then it would automatically move to Process
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Successfully Transferred
