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Pragmatic RMA Module

RMA/RGA – Return Merchandise Authorization/ Return Goods Auth
A return merchandise authorization (RMA), return authorization (RA) or return goods authorization (RGA) is a part of the process of returning a product in order to receive a refund, replacement, or repair during the product’s warranty period. The purchaser of the product (customer) must contact the manufacturer (or distributor or retailer) to obtain authorization to return the product. The resulting RMA or RGA number must be displayed on or included in the returned product’s packaging; no returns are accepted without this number.

RMA Expedition/ Return to vendor (RTV):
refers to the process where goods are returned to the original vendor as opposed to the seller.

Pragmatic RMA module in Detail
 RMA Screen

1.RMA Reception
2.RMA Expedition
3.RMA Receive
4.RMA Remove

SO→ DO → SI Mandatory
Two options to create an RMA

1.Against Invoice
2.Against Product (which was on any of the invoice – issued till date to the customer.)
 RMA Reception

 Select the invoice and then add the item from the Invoice that needs to be returned

 Once the Component is selected then the actual delivered Qty is populated and the user can select how much is to be considered for RMA

RMA Requirement by Customer – select from
1. Replacement
2. Credit note
3. Refund

 Confirm the RMA

 Once the RMA is confirmed – Receive the Item

 Once the Return item is validated to have been received – the stock journals are updated accordingly.

 Stock inward entry

 Stock Journals

 Make RMA Decision

 Click on the line item for selecting the line level decision for RMA

The decision options available are 1.Replacement
2.Credit Note

1.Is usable
2.Defective Product Is Usable – gets listed in available stock.

If the product is Defective
The options are

The options are
1. Dispose e
2. Supplier
Dispose – The product is moved to scrap location and the journal entry is passed accordingly to reflect loss.

If Supplier is selected – moves to RMA Expedition/ Return to Vendor

RMA Action – Decision Screen

RMA Expedition

Select the Expedition that was created

Click on Process

Automatically an Out transaction is created and the stock journal is also hit.

Warehouse Transfers automatically created

RMA Receive

RMA Remove

Check Availability/ Force Availablity

If available then it would automatically move to Process

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