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Integrating WhatsApp for Business in MRP Systems – Bridging the Gap Between Planning and Execution

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In today’s fast-paced manufacturing sector, the integration of efficient communication tools with robust Material Requirements Planning (MRP) systems is not just a convenience—it’s a necessity. 

Odoo 17 offers groundbreaking features for MRP systems. By incorporating WhatsApp Business into this mix, businesses stand to revolutionize their planning and execution processes. 

This integration is not just a technological advancement; it’s a strategic move to streamline operations, enhance real-time communication, and boost overall efficiency. 

With Odoo 17’s cutting-edge capabilities and WhatsApp’s widespread usage, manufacturers can bridge the critical gap between planning and execution, ensuring seamless workflows and improved productivity.

Dive into this blog to discover how this powerful synergy can transform your manufacturing operations, keeping you ahead in the competitive industrial landscape.


1) Advanced Features of Odoo 17 for MRP 

Odoo 17 brings a suite of enhancements to the MRP system. From improved scheduling algorithms to real-time inventory tracking, these features facilitate more accurate and efficient planning.

Odoo 17’s enhanced user interface ensures easier navigation and operation, making it ideal for diverse manufacturing environments.

2) WhatsApp Business Integration – The Communication Revolution

Integrating WhatsApp Business with Odoo 17 for MRP systems means instant communication capabilities. 

It enables quick sharing of updates, real-time problem-solving, and efficient coordination between different departments. This integration proves invaluable in managing inventory, production schedules, and overall workflow.


1) Real-Time Updates and Alerts 

With WhatsApp integration, receive immediate alerts about inventory levels, production issues, or schedule changes. This immediate information flow aids in making quick, informed decisions.

2) Enhanced Team Collaboration

Discuss production plans, share important documents and collaborate effectively. Teams can interact seamlessly, from the shop floor to the management level, ensuring everyone is on the same page.

3) Customer Engagement and Feedback

Direct communication with clients through WhatsApp Business enhances customer engagement and allows for instant feedback, crucial for continuous improvement.


1) Setting Up WhatsApp Business API with Odoo 17

  • To integrate the WhatsApp Business API with Odoo 17, start by obtaining access to the WhatsApp Business API. This typically involves registering your business and getting approval from WhatsApp. 
  • Once you have the API credentials, install the relevant Odoo module designed for WhatsApp integration. This can usually be found in the Odoo App Store.
  • After installing the module, configure it by entering your WhatsApp Business API credentials in Odoo. 
  • This will include the API URL, your business phone number linked to WhatsApp, and the API token. 
  • Ensure the module is properly connected by sending a test message from Odoo to your WhatsApp number.


In Odoo 17, configure the MRP workflows to include WhatsApp notifications. This can be done by setting up automated actions within the MRP module. 

These actions can trigger WhatsApp messages for various scenarios, like low inventory alerts, production order updates, or maintenance requests.

Customize the message templates in Odoo to suit different MRP scenarios. 

For instance, create distinct message formats for urgent stock alerts, daily production summaries, or machinery maintenance updates. 

Make sure these messages contain relevant data pulled from the Odoo database, such as product names, quantities or deadlines.

Let’s Consider a Few Examples for better understanding.

1) Inventory Management :
Imagine a scenario where inventory levels for a critical component fall below the threshold. Odoo 17’s MRP system, integrated with WhatsApp, automatically sends an alert to the procurement team’s WhatsApp group. This prompt action allows the team to reorder supplies before it impacts production.

2) Production Scheduling :
Consider a situation where a sudden change in production schedule is needed. The Odoo system sends immediate updates via WhatsApp to all relevant stakeholders, including floor managers and logistics. This ensures quick realignment of resources and minimizes disruptions.

3) Maintenance Alerts :
In cases of machinery requiring urgent maintenance, WhatsApp messages can be configured to alert the maintenance team, providing details about the issue and the specific machine. This leads to faster response times and reduced downtime in production.

These steps and examples highlight the practical aspects of integrating WhatsApp Business API with Odoo 17 in an MRP context. 

This integration leads to more responsive and efficient manufacturing operations, leveraging the power of instant communication.

At Pragmatic Techsoft, we specialize in elevating your business processes through expert Odoo version migrations. Our track record of successful migrations to the latest Odoo versions is a testament to our proficiency and commitment to delivering only the best to our clients.

Our WhatsApp Central All-in-One Module is a bespoke solution designed to seamlessly integrate WhatsApp communication within your Odoo environment. It enhances user experience and operational efficiency, making it an indispensable tool for modern businesses.

Stay tuned to our website and blogs for more insights and deep dives into Odoo 17’s capabilities. 

At Pragmatic Techsoft, we are committed to keeping you abreast of the latest and most effective solutions in the ERP space. 


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