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Beyonce Adams

Odoo Conversations Dashboard – Shared Inbox for Multi-Channel Customer Conversations

Prospect and Customer conversations play a vital role in Conversations and Upsell. It is said that “Conversation brings Conversion”.The way you communicate with prospects and customers should be fluid. Buyers expect to kick off a conversation over live chat, follow up with email, Social media Chat apps such as Whatsapp and Facebook Messenger and then talk through details over the phone. Most businesses have siloed tools and siloed teams, which lead to siloed conversations and poor customer experiences. Odoo Enterprise includes tools for live chat, Helpdesk, Forms, and team email. But these are all spread in Siloes.Odoo Conversations Dashboard enables a universal inbox that gives sales, marketing, and customer service teams one place to view, manage, and reply to all conversations — regardless of the messaging channel they came from.

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