PragmaticCRM – Skype Integration

The PragmaticCRM–Skype solution provides a full integration of the widely popular voice application, Skype with PragamticCRM. It would allow the PragamticCRM Users to manage all communication activities & improve the handling & documentation of call – related activities. This enhancement makes PragamticCRM a complete feature rich application which would not only cater to emerging needs of current market but capable of sufficing the CRM needs of the business more effectively & efficiently.

 

Key Features

• User Friendly Interface.
• Cost – Effective.
• Improves efficiency in contacting the Customers/ Leads.
• Convenience of calling directly from PragamticCRM.
• Accessibility of Skype features directly from PragamticCRM.
• Start a Skype Chat from within PragamticCRM.
• Archiving of Skype Chat from within PragamticCRM.
• Sending of SMS via Skype.
• Display Skype user status in PragamticCRM.
• Tracking SMS automatically in history panel of Contact or Lead.
• Display incoming callers name, company & call direction in PragamticCRM.
• Tracking of Inbound & Outbound calls.
• Login to Skype application directly from PragmaticCRM.

Screenshots

1) Initiation of Call to Leads/ Customers.

 2) Establishing a connection with Skype.

3) Call Termination.